Enquiries arrive by phone, by email, from the portals and in messages. Half of them do not say which property they are about. They land in a shared inbox and someone has to sort them. By the time they reach the agent, the buyer has called another agency about the same property.
The agency's own site is often neglected. Sold properties are still on it. New ones go up late, because every change goes through a developer. A buyer from abroad opens the site and cannot read a word.
This is not an agent problem. What is missing is one place where the listings are accurate and every enquiry carries the property number and reaches the right person. That is what we build.