Our own site · live
The enquiry path on this site
The form stores every enquiry in a database, adds it to a Google Sheet and emails both founders. If the email fails, the system tries again.
Services & contact
Automation
Business process automation for the work you still do by hand
Business process automation for owner-run businesses: enquiries, invoices, reports, reminders and anything someone copies from one place to another.
Start with your business.
Twenty minutes, free. If the task is too rare to be worth automating, we say so on the call.
Business process automation: before and after
- Enquiry → spreadsheet → email
Before: the enquiry waits in an inbox until someone copies it. After: it is stored in a spreadsheet and the person responsible gets an email at once.
- Invoices from the order
Before: the invoice is typed by hand from details the order already holds. After: the details flow into the template, or into your accounting software if it allows a connection, and you check and send.
- Reports that assemble themselves
Before: at the end of the week someone pulls numbers from three places. After: the report is built from data you already have and lands in your inbox on the agreed day.
- Reminders for appointments and payments
Before: nobody calls the customer who forgot. After: the reminder for an appointment or an unpaid invoice goes out on its own by email, text message or Viber.
- Quotes that do not wait
Before: the quote goes out days later because it is written from scratch. After: a draft is assembled from a template and your price list, and you review and send it.
- Entered once, not three times
Before: the same customer goes into the spreadsheet, the software and the calendar. After: you enter them once and the other places update themselves.
Tuesday morning. Last night's enquiries are in the spreadsheet, the team has had an email, and today's appointment reminders have gone out. Nobody retyped a line.
The problem we solve
An enquiry arrives by email. Someone copies it into a spreadsheet, then messages the colleague who will call back. The invoice is typed by hand from the same details. At month end someone else gathers the numbers for the report. Each step is small. Together they eat hours, and a copying mistake only surfaces when a customer complains.
The people are not the problem. The data is already digital, but the software does not talk to itself. Automating a process starts there: what follows the same steps every time, and what genuinely needs a person.
Is this for you?
If a task happens a few times a month, automating it will not pay off. A written checklist will serve you better. We say so in the first call.
We are useful when the same work is done every day in the same steps, the data already sits in email, a spreadsheet or a program, and copying mistakes cost customers or money. Going digital does not mean everything becomes automatic. Decisions that need judgement stay with a person.
From first call to launch
- A conversation
Twenty free minutes. You tell us which work repeats and where time or information gets lost.
- Process map and price
We write down the steps as they run today and mark what gets automated and what stays with a person. You receive the scope and the price in writing before we start.
- Build and trial
We connect the software you use and run the process on real data while the manual way keeps running alongside it.
- Launch and handover
We switch off the manual step only once the automatic one has been checked. We show you where every run is visible and what happens if something stops.
From you: one conversation, access to the software we connect, and one person who knows the process. No homework.
Automations that are already running
We show working systems, not projected results. The first two are our own processes, automated the same way we would automate yours.
Internal system · in use · not for sale
Our internal business workspace
Leads, deal stages, follow-up dates and company records in one place instead of several spreadsheets.
Client build · live · name withheld
Orders at a delivery kitchen
An order from the website goes straight to the kitchen screen and the ticket printer. Nobody copies it down from the phone.
What automation costs
The price depends on the scope: how many steps the process has, how many programs we connect and whether they allow a connection. A link between a form and a spreadsheet is one job. A process that runs through five programs with a human check along the way is another.
That is why we do not publish a price list. After the free 20-minute call you receive a written offer with a fixed price. If a program needs a paid plan for the connection, we tell you up front. Before you pay, we confirm the total and any applicable tax in writing.
Your questions, answered
Which processes are worth automating?
The ones that repeat often, follow the same steps and use data that is already digital. If you are not sure where to start, the 5-minute check ranks the leaks by what they cost you, using your own numbers.
Do we have to change the software we use?
Usually not. We start from what you already have: email, Google Sheets, Excel, a CRM or accounting software. We first check what each one allows and only then promise anything.
What happens if the automation stops?
We build it so that a failure is visible instead of passing silently. That is how the enquiry path on this site works: the enquiry is stored first, and the email is sent again if it does not go through.
Does a person stay in the process?
Yes, wherever judgement is needed. We automate the copying, the sorting and the reminders. Decisions such as a discount, a refusal or a reply to a complaint stay with you.
How long does it take?
It depends on the number of steps and how quickly we get access to the software. We agree the timeline in writing in the offer, before we start.
Next step
Start with a free 20-minute call. If you would rather see the numbers first, the 5-minute check shows which manual tasks cost you most a year.
See also